Terms of Service

1. Considerations

1.1 Vegas Aces takes measures to ensure that we, and you the members, comply with all applicable laws in your country and in Curacao. By using and/or visiting www.vegasaces.com, desktop or mobile platforms through the Website and other related URLs belonging to or licensed to Vegas Aces or by opening an account on the Website, you agree to be bound by our Terms and Conditions as outlined below. In playing on the Vegas Aces Website, you are declaring to us that you are at least 18 years of age or the what the minimum legal age for gambling applicable to your country, province or territory of residence is defined. It is your responsibility to find out what the online gaming laws are in your country prior to registering with Vegas Aces.

1.2 These Terms shall be governed by and construed in accordance with the laws and regulations of Netherlands Antilles and you submit to the jurisdiction of the Courts of Netherlands Antilles.

2. Your player account

2.1 You must enter a password for the use of your account to enable you to play the Games once registered. These must be kept secret and confidential by you.

2.2 You agree to be solely responsible for all use of our site or playing of the Casino Games through the use of your username and password.

2.3 In order to register with our site or to participate in any Games in any way you must be not less than 18 years old and have completed our registration form providing details of your identity and place of residence. If underage Players manage to open an account, once detected, the account shall be closed and o winnings shall be paid. Vegas Aces reserve the right, at our own discretion, to conduct checks against your registered details to ensure that this is the case, and we shall be entitled to demand further evidence as to your age at any time in the future and to suspend and/or terminate your registration if we believe that you are not at least of the minimum legal age for gambling.

2.4 If you are one of our employees or an employee of our parent company or one of our licensees, software suppliers, and developers, affiliated or subsidiary companies, you are not permitted to register with us or to participate in any Game and/or promotions.

2.5 We reserve the right to refuse to register you or to suspend and/or terminate your registration or account at any time at our absolute discretion. In addition, we reserve the right to refund or withhold any balance on an account at our absolute discretion if suspicion or evidence of manipulation of our financial system or of your or another customer’s account arises or if we have reasonable grounds for believing that you are using our service contrary to the purpose for which it was intended or for committing any offense. At your written request we shall advise the reasons for the suspension or termination of your account.

2.6 You understand that a valid email address is required at the time of processing a payout and it is the sole responsibility of the account holder to see that this information is kept current. 

2.7 You must ensure that your personal details are kept accurate on our system. If you have moved or your personal information has changed, please contact customer service via live chat. You must update your personal details as necessary.

2.8 It is your responsibility to ensure that at all times you comply with all laws and regulations in any country or jurisdiction where you are located or reside and that you have complete and unrestricted legal right to use this service and play the Games. If you live in any country where Internet betting is prohibited, you must not register with us or attempt to participate in any of the Games. Persons found to have violated this section shall not be entitled to collect any winnings. For your reference, the current list of countries where you are non-serviced by Vegas Aces is as follows: Netherlands, Costa Rica, Panama, Curacao, Germany, Philippines, United KIngdom, Belgium, Ukraine, India and Vietnam. Vegas Aces shall continue to update this list as necessary. This list was last updated in September, 2023. Please note this list does not contain all the territories where online gambling is prohibited. Vegas Aces shall not claim responsibility if you live in a prohibited territory not listed in these Terms and Conditions.

2.9 The following countries may create an account in the site however their accounts cannot be funded using credit/debit cards. Instead transactions in crypto currency are accepted. Albania, Algeria, Armenia, Azerbaijan, Afghanistan, Belarus, Burundi, Central African Republic, China (PR), Côte d'Ivoire, Crimea Region, Democratic Republic of the Congo, Eritrea, Fiji, Haiti, Iraq, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Myanmar, Belarus, Bhutan, Bouvet island, Bulgaria, Cambodia, Cook Islands, Croatia, Cuba, Cyprus, Denmark,  Democratic People's Republic of Korea, Egypt, Estonia, Georgia, Ghana, Hungary, Indonesia, Islamic republic of Iran, Israel, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Libya, Lithuania, Malaysia, Mongolia, Nauru, Nigeria, North Korea, Oman, Pakistan, Republic of Moldova, Romania, Russian Federation, Saudi Arabia, Slovakia, Syrian Arab Republic, Tajikistan, The Former Yugoslav Republic of Macedonia, Turkey, Turkmenistan, Uganda, Ukraine, Uzbekistan, Palestinian Territories, Rwanda, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Venezuela, Vietnam, Yemen and Zimbabwe.

 2.10 We reserve the right to subcontract our obligations to provide you with such an account to third party electronic financial transaction service providers (‘Electronic Service Providers’). You irrevocably authorize us to instruct such Electronic Service Providers to handle account deposits and withdrawals from your account and you irrevocably agree that we may give such instructions on your behalf. Prior to appointing an Electronic Service Provider, we shall notify you in writing and give you the opportunity to close your account if you do not wish to transact with it.

2.11 Only wagers placed from your Accounts set up through Vegas Aces shall be accepted for the Games and any winnings you make on the Games shall be credited into your Account.

2.12 We reserve the right to withhold payment of any funds if we suspect or have evidence of manipulation of our financial system or of your or another customer’s Account. We may also withhold payment if we have reasonable grounds for believing you are using our service for purposes other than that for which it was intended or that you are committing any offense or if we determine that you have breached these Terms. Charges and proceedings may be brought against you or any other person who has manipulated or tried to manipulate, our service, any of the Games or your or any other customer’s account(s) and we reserve the right to report you to the relevant regulatory authorities if we become aware or suspect that you are involved in any such activities.

2.13 We reserve the right to terminate your account at any time at our absolute discretion. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in malicious or defrauding activities.

2.14 You must comply with the all Information & Instructions whenever you deposit or withdraw amounts from your Vegas Aces Account. The minimum withdrawal on any single occasion shall not be less than $100.00.

2.15 A processing fee may be applied to all card deposits.

2.16 We shall only accept Credit or debit card funds for deposits into your account where the funds are traceable. The minimum sum that you may deposit on any single occasion is $20.00 when using credit or debit cards and the equivalent to $10.00 USD for crypto deposits. If in suspicion that a transaction is illegitimate and may involve money laundering or similar activities then we reserve the right to retain the amount of that transaction and any other transaction made by you and to report the transaction to the relevant regulatory authorities.

2.17 It is the responsibility of the account holder to ensure that all deposits to their account are collected by the merchant. Failure to repurchase any deposits that go uncollected in a timely manner shall result in the account being suspended and subject to collections. Any winnings in an account with uncollected deposits shall be voided. All funds in any account that is linked to, or associated with, a delinquent account, as determined by the merchant in their sole discretion, are subject to forfeiture.

2.18 The balance held in your account shall not bear interest in your favor.

2.19 You must maintain your account in order to place wagers in any of the Games. We reserve the right to refuse or limit any bet(s) and in the event, you are not allowed to place a bet greater than the amount of credit in your Account (after considering all previous wagers).

2.20 You may instruct us to exclude you from participation in the Games by contacting [email protected] of the opt-out facility shall result in your account being blocked and Vegas Aces shall not accept wagers from this account.

2.21 Should your account remain dormant for a period of more than six months with a balance of less than $1.00 we shall be entitled to close the account and retain such balance as a contribution towards our administration costs.

2.22 If, as part of a promotional campaign or competition, we credit an amount to your Account registered in your name, you can only use such amounts as wagers for playing in the Games. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the Games during the period specified in the promotion.

2.23 To maintain a high level of security to protect your funds, we shall perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.

2.24 If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We shall not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details. Should your credit card be lost or stolen, you are required to notify Vegas Aces immediately by calling 1-800-619-4324.

2.25 In order to make a withdrawal, verification of identity is required in the form of an account number and a valid email address. Customers who choose to use credit cards to fund their Vegas Aces account shall be required to submit documentation to support ownership of each credit card used. These documents are required prior to payout requests being made and/or at the discretion of Vegas Aces. Once the documents have been verified they shall not need to be sent again. Documentation required is as follows: A) Clear copies of a signed government/state issued Identification that must be clear & legible and all 4 (four) corners of the document must be visible.(e.g. Drivers; License, passports, state ID, residency cards).  B) Copy of a credit/debit card used for depositing funds to your account in the previous 6 months. Note that Utility bills may be used as proof of address. In the event that a business card is used the following documents are required: A) Ceetificate identifying you as the majority share holder. B) Company Income Tax form identifying yourself as owner. C) Fictitious/Non-fictitious naming Certificate. D) Business Credit/Debit application identifying yourself as the owner. E) Any other document as long as it identifies you as owner of the company.

2.26 ‘New user’ means a person signing up for the first time. Their email address or home address must not already exist anywhere on our database. If a previous record of a user’s details (even a partial record) exists on our database, we may deem that user ineligible for ‘New user’ promotions and any relevant additional credit.

 

3. Copyright Regulations

3.1 All material on our site, including but not limited to images, pictures, graphics, photographs, animations, videos, music, audio, text, and the Software belongs to us and is protected by copyright law. Materials supplied by referral companies and partner websites are also covered by such law, although Vegas Aces accepts no responsibility or liability for any material on those websites. You may not distribute, exchange, modify, sell, or transmit anything you copy from our site for any business, commercial or public purpose, and such use is strictly forbidden. Unauthorized use of content is a violation of the law.

3.2 Subject to our compliance with our data protection obligations, by posting material on our site or by communicating with us or other players by e-mail or otherwise, you are deemed to give us a worldwide, royalty-free, assignable, sub-licensable, perpetual, irrevocable and non-exclusive license to use, reproduce, modify, adapt, frame, brand, co-brand, distribute and publish such material in any media form now known or later developed.

 

4. License to Use

4.1 We grant you a personal, non-exclusive, royalty-free, non-assignable, and non-transferable license to use the software for the Games (the ‘Software’) strictly for participation only in the Games in accordance with the Rules. You may use the Software on any computer at which you are the primary user and provided always that you comply with these Terms.

4.2 You may not sub-license, nor assign or transfer this license, nor rent or lease any portion of our site or of the Games. You may not reverse engineer, decompile, disassemble, modify, translate, or make any attempt to discover the source code of the Software or any material on our site or used for any of the Games.

4.3 Commercial use of our site and any of the Games is strictly forbidden. You are only allowed to place wagers on the Games for your own personal entertainment. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only.

4.4 You fully accept that all computer instructions and responses sent over the Internet to and from us and/or through use of the Software shall be binding on you.

 

5. Rules Governing All Games

5.1 You agree that you are more than 18 years old and that you shall at all times comply with all standards and/or laws in any country or jurisdiction where you are located and/or resident.

5.2 You fully accept and agree that random number generator software shall determine the outcome of the Games.

5.3 You agree not to interrupt or attempt to interrupt the operation of our site or of the normal playing of any of the Games.

5.4 We reserve the right to refuse of any wagers or disable any table at our discretion.

5.5 Wagers shall be valid subject to these Terms if accepted by our gaming server.

5.6 You agree that Vegas Aces and our records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.

5.7 You shall not allow any other person or a third party, including without limitation any person under the age of 18 years, to use or re-use your account or your username and password, accept any prize or participate in any of the Games in such a way that may breach the standards or laws in any community or jurisdiction where you are located and/or reside or such other person is located and/or reside. Anyone found to have violated this clause shall not be entitled to withdrawing any winnings and may be reported to the relevant authorities.

5.8 Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. Winnings cannot be transferred, substituted, or redeemed for any other winnings.

5.9 You acknowledge that full freedom from errors and incompleteness is impossible to achieve with respect to computer software. If you become aware that the Software contains any errors, or is incomplete, you shall promptly notify Vegas Aces upon becoming aware of such error or incompleteness. You undertake to refrain from taking any advantage whatsoever of that error or incompleteness and we reserve the right to recover any such advantage that you do gain from such error or incompleteness, as well as all associated costs, damages and expenses in making such recovery.

 

6. Data Protection and Privacy

6.1 Vegas Aces understands the need to protect your privacy. All information that you provide to Vegas Aces shall be processed in accordance with standards of a level similar to those imposed by the European Union on data protection.

6.2 By disclosing your personal information to Vegas Aces you consent to the collection, storage, and processing of your personal information for the purposes of processing any transactions undertaken by you, for internal administration and analysis. Your information shall only be disclosed to third parties for the purpose of completing your transactions with Vegas Aces providing services to you, and for internal administration and obtaining professional advice.

6.3 The Internet is a global environment and so using the Internet to collect and process personal data unavoidably involves the transmission of data internationally. By registering with our service and communicating electronically with us, you acknowledge and agree to the collection and processing of personal data in this way.

6.4 To provide you with a better service, Vegas Aces shall collect information about you when submitted and by analysis of your activity on our site, including by the use of cookies. We reserve the right to access and disclose individually identifiable information to comply with all applicable laws and lawful government and/or regulatory requests (including requests from the statutory authorities in Gibraltar) to operate our systems properly or to protect Vegas Aces and our other users.

6.5 We reserve the right to access and disclose individually identifiable information to verify the authenticity of the information supplied by you.

 

7. Overview

7.1 These Terms constitute the whole of the agreement between you and Vegas Aces.

7.2 Nothing in these Terms shall exclude or limit liability for fraud or fraudulent misrepresentation.

7.3 If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of these Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

 

8. Other Conditions

8.1 Players participating in the games of Vegas Aces do so at their own discretion. Materials of the game are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegal, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Errors due to the computer hardware or Internet connection are the sole responsibility of the end-user, not Vegas Aces. No refunds shall be given. Taxes, if any, on any winnings are the players’ sole responsibility. By accepting winnings, the player consents to use his/her name for advertising and promotional purposes without additional compensation except where prohibited by law. The player, by acceptance of winnings, acknowledges compliance with all rules herein. The company makes no representations or warranties, implicit or explicit, as to the legal right for the player to participate in the games nor shall any of Vegas Aces employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties. Vegas Aces shall not be required to maintain user names or passwords and if player misplaces, forgets, loses, or is otherwise unable to enter the Vegas Aces Website because of anything other than an error in the Vegas Aces Website, if a player should give away, tell, share or lose their account number and password, Vegas Aces shall not be held liable for any claims regarding that account.

 8.2 The terms and conditions contained herein may be modified and/or amended only by Vegas Aces posting such modification and/or amendments in the Terms and Conditions of this website. Vegas Aces shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by the player to participate in the game by methods, means or ways not intended by Vegas Aces. Vegas Aces reserves the right to cancel players’ account for any reason and issue any balance in players account at the time of such cancellation. The Terms and Conditions contained herein represent the complete, final, and exclusive agreement between the player and Vegas Aces.

8.3 We cannot guarantee that the Service shall never be faulty but we shall correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by contacting our support team.

8.4 You must tell us immediately if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Service or the Content and you shall, at our request immediately stop the act or acts complained of. If we ask you to, you must confirm the details of the claim(s) in writing.

8.5 Our Welcome Bonuses are only available to players within the United States of America.

8.6 Contact our support team to find out more about receiving a deposit bonus after a recent payout.

 

9. Variation of terms and conditions

9.1 We may introduce modifications of the terms of service at any time, becoming effective immediately. By continuing to use the service following a modification you shall be deemed to accept such modification.

 

10. What is beyond our reasonable control

10.1 If we cannot do what we have promised in the Contract because of something beyond our reasonable control, technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war (whether declared or not), or operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (including those involving our employees), we shall not be liable for this. We are not liable for any downtime, server disruptions, lagging, or any technical or disturbance to the game play product of omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website.

10.2 For transaction security, we use SSL encryption.

10.3 All customer data shall be treated confidential and shall not be sold to others.

10.4 It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances.

10.5 After a deposit, you shall receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

10.6 All customer queries submitted via e-mail shall be answered within a resonable time frame.

10.7 Except in the case of manifest error or neglect on our part, Vegas Aces accepts no responsibility and shall not be liable for any consequences that have occurred through your use, or misuse, of our service.

10.8 Vegas Aces accepts no responsibility and shall not be liable to you for the content of or use by you of any information or services offered by third parties advertising (including advertising by any referral companies) or otherwise posting information via our site (whether directly or via links to or from other sites or resources or through framing or other electronic mechanisms) nor can Vegas Aces be said to endorse the contents of such advertisements or information.

 

11. Conditions for Bonuses

11.1 Our bonuses carry a standard 35x wagering requirement on the bonus amount before a withdrawal can be requested unless stated or advised otherwise for a specific promotion. The wagering requirement multiplier may vary depending on the specific bonus credited.

11.2 Any unused casino bonuses shall be removed when payout is requested. Bonuses may be removed at any time, per Casino Management’s discretion.

11.3 Our first deposit bonus is granted to those players who are first-time-depositors only.

11.4 The list of games that can be played using a bonus includes Blackjack & Blackjack Deluxe by Dragon Gaming, American Blackjack, European Blackjack & Single Deck Blackjack by Nucleus Gaming; American blackjack, European Blackjack & Single Deck Blackjack by Betsoft Gaming; Blackjack by Vibra gaming; European Blackjack, 5hand Blackjack & Multihand european blackjack by Blue Whale games. & blackjack Multihand by Rival. Deuces Wild by Betsoft, Deuces Wild multihand, jacks or better multihand, joker poker, deuces joker multihand, tens or better, double joker, aces and faces multihand, rolling stack blackjack, Jacks or Better by Rival. 10's or better by Blue Whale., Super video poker by Kagaming, Video Poker by Orbital Gaming., Jacks or Better by Bgaming. Scratch Cards:Play with Cleo, Rise of the Titans, Sea Treasures, The bank heaist, Prosperous Bloom, Demon Train by Dragon Gaming, Scratch dice (Bgaming), Football scratch by Evoplay ,Skull Bingo by Cool Games, Bingo 3 by Vibra Gaming, Bingo 37 & Bingo tiket 37 by Inbet games, Candy Dreams Bingo by Evoplay.Keno:(keno by Orbital, Keno Neon, xKeno , Irish Story, keno night by Inbet, Xmas KenoCat by Evoplay, Super Keno by KaGaming &, French Keno, VIP Keno, Russian Keno by Smartsoft). Lottery: Lottery Ticket. Slots by Evoplay, Apollo play, Bgaming, Betsoft, Nucleus, Mancala, Dragon gaming and smartsoft, Gamzix (limited to Rich granny, 3x3 hold he spin, Bonanza donut, Bonanza donut Xmas , Won hundred, Book of Cairo, Hot patrick, 3x3 Egypt: Hold the Spin & Burning Power). In the other hand the list of games that are not playable with bonus funds includes Live Casino games, Progressive slots, Megaways, Project Space slot by Dragon Gaming; Table games including: Craps, Roulette, Baccarat, Red Dog, War, Texas Hold'em, Carribean Stud, Pontoon, Pontoon21, Lucky Sevens by Evoplay,21 Blackjack by FunTa Gaming; Rolling Stack Blackjack by Rival; Pirate 21, Multi-hand Blackjack Pro by Bgaming, Blackjack Side bet by Blue Whale, Supreme 777 Jackpots by Betsoft Gaming, Casino Hold'em, Oasis Poker; Three Card Rummy by, Nucleus Gaming or betsoft gaming; Teen Patti, Crashgames, Fishing Games, Caribbean Saga, Sedie, Sic Bo, Pai Gow, Domino, Draw Hi-Lo, Thai Hi-Lo, Plinko, Fan Tan, Pok Deng and QiuQiu. Although some promotions may allow you to play Blackjack, some card games and video poker. If a bonus has been used on games other than the ones indicated in the promotional terms, that action shall not count towards their wagering requirement. When there are cases where bonus rules allow for the aforementioned games to be played, their contribution towards wagering requirement calculation may be different from that of 100%, normally applicable to slots games, scratch cards, bingo keno and lottery. Blackjack, table games and video poker games' contribution towards the wagering requirement is 10%. Keep in mind that the game list for bonus usage may be subject to change without prior notice.

 

11.5 Free bonuses are based on cash net losses. If you are ahead on Vegas Aces or have not covered recent payouts, you shall not be eligible to receive any kind of bonus.

11.6 Deposit bonuses expire 7 days after being credited.

11.7 Your account balance must be at $0.00 with no pending plays before any new promotion can be requested.

11.8 The maximum bonus amount given on any promotion is specified in every case.

11.9 Once a player meets the required wagering requirement, the remaining balance of the promotional bonus is released in the form of cash into the player’s account up to the max cap restriction (see each particular promotion for the max amount).

11.10 All non-deposit bonuses expire 5 days from the issuing date and cannot be reactivated after expiration.

11.11 All non-deposit bonuses have a max cap release mentioned on each particular promotion. If the full terms of a promotion are not available on the website, our support team can be contacted at any moment to provide you with them.

11.12 Only two promotions can be credited consecutively. After the second promotion, the player shall be required to make a new deposit. Account balance must be under $10USD before the new deposit is made to qualify.

11.13 Bonuses are for recreational players only and require cash action in the casino before being eligible for a payout.

11.14 Our games are intended for recreational play. Management reserves the right to restrict casino access at their discretion.

11.15 Casino deposit bonuses must be selected at the cashier at the moment of entering your deposit to your Vegas Aces account. If you missed entering a match bonus, you may contact our support team before you start playing with the deposited funds. Late casino deposit bonus requests shall not be accepted if the player has already played with the deposited funds as it interferes with the bonus amount calculation.